Refund Policy

The short version

• The online photo editor is free. There is nothing to refund.
• Failed AI runs refund themselves: if a run fails or returns no result, its credits go straight back to your balance.
• You can cancel a subscription any time. It stops the next renewal, and you keep what you paid for until the period ends.
• If something went wrong with a payment, open a support ticket and we will make it right.

Automatic credit refunds

Every AI run shows its credit cost before you start. If the run fails, times out or produces no output, the credits charged for it are returned to your balance automatically. You don't need to ask, and your balance in Account → Credits updates on its own.

Cancelling a subscription

Cancel at any time in Settings → Billing. Cancelling turns off automatic renewal. Your plan stays active, and the credits it already gave you stay usable, until the end of the current billing period. We don't charge you again after that.

Cancelling does not by itself refund the current period. If you were charged for a renewal you did not want, see below.

When we refund a payment

Please contact us through a support ticket if:

• you were charged twice or charged an amount you didn't expect;
• a payment went through but the credits or plan never arrived;
• a problem on our side stopped you from using what you paid for;
• you bought a plan or credit pack by mistake and haven't used any of its credits yet, and you ask within 14 days of the charge;
• you didn't want an automatic renewal and haven't used any credits from it yet, and you ask within 14 days of the renewal.

We generally can't refund purchases whose credits have already been used, in whole or in part, or credits that have expired. We look at every request individually and will always consider a fair solution, such as a partial refund or replacement credits.

How to ask for a refund

1. Sign in and open a support ticket.
2. Include the order number (in Account → Payments) and a short description of what happened.
3. We reply as soon as we can, usually within a few business days.

What happens after a refund

• The money goes back to your original payment method through the payment provider (for example Stripe). How long it takes to appear depends on your bank, typically 5 to 10 business days.
• Credits granted by the refunded purchase are normally removed from your balance, and a refunded subscription is normally cancelled. We will tell you in the ticket exactly what changes.

Chargebacks

If something is wrong, please contact us first. We can usually fix it faster than a bank dispute.

Your legal rights

This policy does not limit any rights you have under the consumer law of the country where you live, including any statutory right to withdraw from a purchase. Where the law allows, starting to use credits counts as asking us to supply the digital service immediately.

Contact

Questions about a charge or this policy: open a support ticket from your AI PS Online account.